Privacy Policy

Effective Date: 28. 02. 2025

1. Introduction

Syntarel s. r. o. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.


2. Data We Collect

We may collect and process the following categories of personal data:

  • Personal Identification Data: Name, email address, phone number, company name.
  • Transaction Data: Payment details, invoices, and order history.
  • Technical Data: IP address, browser type, operating system, and website usage analytics.
  • Communication Data: Messages, inquiries, or other interactions with us.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and improve our transport and logistics services.
  • To process transactions, issue invoices, and manage payments.
  • To communicate with you regarding inquiries, bookings, and customer support.
  • To analyze website performance and enhance user experience.
  • To comply with legal and regulatory obligations.

4. Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: When processing is required to provide our services.
  • Legitimate Interests: To improve our website and customer experience.
  • Legal Obligations: When required by law or authorities.
  • Consent: When you voluntarily provide data (e.g., newsletter signup).

5. Data Sharing and Third Parties

We do not sell your data. However, we may share your data with:

  • Service providers assisting in payment processing, IT support, and logistics.
  • Regulatory authorities if required by law.
  • Business partners in case of joint service provision.

6. Data Security

We implement appropriate security measures to prevent unauthorized access, disclosure, or misuse of your personal data. However, no system can guarantee absolute security.


7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.


8. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request erasure of your data (subject to legal exceptions).
  • Restriction: Request limitation of data processing.
  • Objection: Object to processing based on legitimate interest.
  • Data Portability: Request transfer of your data to another service.

9. Cookies and Tracking Technology

Our website uses cookies to enhance user experience. You can manage cookie preferences in your browser settings.


10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date.


11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Syntarel s. r. o.
Landererova 7743/8, Bratislava - Staré Mesto 811 09
info@syntarel.com
+421 911 642 203

Need a transport quote or have a question?

Send us an email at info@syntarel.com with the following details:

• What service are you interested in? (e.g., freight transport, international delivery, ADR)
• Where is the cargo being picked up and delivered to?
• What is the cargo type, weight, and volume?
• When does the transport need to happen?
• Any special requirements? (e.g., temperature control, express shipping)
• How can we contact you back? (phone or email)

Are you an existing customer with a shipment in progress?

For updates or help, contact support@syntarel.com and include:

• Your company name
• Shipment or reference number (if available)
• Pickup or delivery date
• Your question or issue
• Who we should contact

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